Outbound Team Leader

About The Team: You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Responsibilities

• Team Leadership & Task Coordination: Oversee outbound personnel and manage end-to-end operations, including picking and packing. Develop JIT wave monitoring and system-based task allocation plans to ensure timely and efficient daily outbound operations.
• Process Oversight & Issue Resolution: Monitor real-time outbound workflows (e.g., picking routes, packing standards). Address customer-reported exceptions and coordinate with couriers for seamless parcel handover, ensuring process continuity and enhanced customer satisfaction.
• Efficiency Enhancement & Standardization: Analyze outbound metrics (e.g., labor productivity, accuracy) to optimize workflows and storage layouts. Implement standardized procedures to reduce errors and boost efficiency and space utilization.
• Training & Safety Compliance: Conduct skill development programs for picking, packing, and related tasks. Enforce safety protocols to mitigate operational risks and maintain a compliant, productive work environment.
• Cross-Functional Collaboration & Reporting: Partner with logistics, customer service, and other teams to align inventory and order fulfillment. Compile outbound data, provide actionable feedback, and drive process improvements for continuous optimization.

We’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.