Professional Services Manager – fluent Arabic and English

Responsibilities

• Support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions
• Combine management experience with product and process training to understand SaaS and/or Software delivery practices
• Work with management to shadow projects and sales efforts to take accountability for client experience
• Responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery
• Oversee the full scope of customer engagements and ensure the professional growth of team members
• Provide strategic updates on client performance to Senior Management
• Identify new opportunities for expanding SailPoint solutions and services footprint
• Participate in staffing decisions, utilization management, performance reviews, and career development support
• Assist direct reports in career development by providing regular feedback, coaching and guidance

Qualifications

• 7+ years of professional experience at a Software, SaaS, or consulting company
• 3+ years of project management experience
• 2+ years of people management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
• Exceptional communication skills and extensive experience working with clients and partners
• Outstanding organizational and multi-tasking abilities
• Extensive experience working with Sales to scope services projects for enterprise software