Senior Analyst - Business & Customer Analytics (all genders)

Stellenbeschreibung:

Overview

In this role you will drive data-driven decision making and customer-centric marketing across METRO’s global markets. You will collaborate with international marketing teams, data scientists, and CRM specialists to analyze customer behavior, enhance CRM communications, and build intelligent reporting and automation tools. Your work will impact how 21 countries engage millions of customers through scalable data processes and actionable insights. This is a chance to shape global marketing analytics and CRM at a leading wholesale group.

Leistungen / Benefits

flexible working hours
mobile working
30 days holidays
comprehensive training
health days and well-being services
gym and campus facilities

Verantwortungsbereiche

Implement projects with marketing teams across 21 countries and HQ in Düsseldorf
Analyze and report on marketing and customer activities to improve CRM communications and journeys
Collaborate with the Data Science team
Create data visualizations
Contribute to design and improvement of CRM tools, reporting frameworks, and marketing automation
Integrate data sets from multiple sources
Ensure high quality of processed and reported information

Zentrale Anforderungen

Bachelor's degree in Business, Data Analytics, Computer Science or related field
5+ years in analysis of customer behavior or marketing campaigns
Interest in customer behavior, CRM, and retail/FMCG analytics
Advanced SQL skills, ideally with Google BigQuery; experience with Google Cloud Platform
Knowledge of Adobe Journey Optimizer / Adobe Real-Time CDP is an advantage
Advanced experience in data visualizations using BI tools (Looker Studio required)
Experience with large datasets
Proficiency in Excel
Strong conceptual thinking and a creative, solution-oriented approach
Experience translating data into actionable business recommendations
Excellent analytical skills
Good command of English for international collaboration
Willingness to continuously learn