Senior Compliance Analyst

• Conduct escalated and complex agent and agency investigations related to sales and marketing
• Recommend corrective actions and support remediation activities
• Communicate with internal and external partners, keeping stakeholders informed of case status, emerging risks, and resolution barriers
• Draft and update complex compliance policies, procedures, investigative job aids, and recommend changes based on case and audit trends
• Present case findings to an Agent Review Board for objective decision-making
• Serve as a subject matter resource to Compliance Analysts on investigative methodology, evidence standards, documentation quality, and corrective action precedent
• Identify trends and recommend process, training, and system improvements to reduce investigation cycle time and pending case volume
• Partner with Sales, Sales Operations, Legal, and Technology on issue resolution and investigative workflow system enhancements
• Train Devoted associates joining the compliance team during high-volume season
• Conduct quality assurance reviews to ensure compliance standards are met
• Report to the Sales & Marketing Compliance Manager

Requirements

• Bachelor’s degree
• 2+ years experience in a Medicare Advantage marketing, sales, or compliance role, including hands‑on experience conducting investigations
• Attention to detail, organized and thorough with a desire for continuous process improvements
• Self‑motivated with the ability to adapt to change quickly and strong ability to problem solve
• Takes initiative to organize work effectively and manage a high volume, mixed complexity caseload against defined turnaround times
• Ability to critically assess information from multiple sources, reach a defensible conclusion, and recognize when a matter needs to be escalated
• Demonstrated record of reliably delivering work and projects that meet defined objectives with limited day to day oversight
• Desire and flexibility to collaborate with co‑workers in a virtual environment as a team player
• Experience in conducting monitoring and auditing activities of TPMO’s

Core Competencies

Demonstrates expertise in conducting complex investigations within Medicare Advantage marketing and compliance, with a strong focus on policy development, stakeholder communication, and process improvement. Proven ability to analyze information critically and deliver results in a high‑volume, fast‑paced environment.

Highest‑signal resume keywords

• Medicare Advantage Compliance
• Investigative Methodology
• Policy Development
• Stakeholder Communication
• Process Improvement

Hard Skills

• Investigations
• Compliance Auditing
• Data Analysis
• Quality Assurance
• Corrective Action Recommendations

Soft Skills

• Attention to Detail
• Organizational Skills
• Problem Solving
• Self‑Motivation
• Team Collaboration

Industry Keywords

• Sales Compliance
• Marketing Compliance
• TPMO Monitoring
• Case Management
• Remediation Activities