Senior Director, Operations - Drybar (Fully Remote)

Responsibilities

• Drive franchisee engagement, operational consistency, and unit-level economic performance across the Drybar system.
• Coach franchise owners on revenue growth, profitability, staffing, membership performance, and guest experience.
• Analyze business performance metrics and KPIs to identify opportunities and operational risks.
• Lead and develop a team of Directors, Senior Managers, and Managers supporting the Drybar franchise network.
• Establish accountability, coaching standards, and operational alignment across the team.
• Maintain a reduced portfolio of strategic multi-unit franchise owners, providing high-level business coaching.

Qualifications & Expectations

• Bachelor’s degree in Business, Operations, Management, or related field preferred.
• 7+ years of franchise operations, multi-unit leadership, or field support experience.
• 3+ years of experience leading and developing operational support teams.
• Willingness to travel frequently (approximately 25–35%), including occasional evenings and weekends.