Senior Program Operations Coordinator

Responsibilities

• The Program Operations Coordinator serves as a key member of the Program Support Office (PSO), supporting the execution, administration, reporting, and compliance activities associated with SOLID's project and contract portfolio.
• This role combines project coordination, project controls, contract administration support, organizational compliance monitoring, and process improvement to ensure successful project delivery and operational excellence.
• Support the execution of multiple software development, engineering, research, and professional services projects to ensure adherence to budget, schedule, scope, and contractual requirements.
• Develop, maintain, and update project schedules, work breakdown structures (WBS), project plans, risk registers, action item logs, and status reports.
• Coordinate project activities across cross-functional teams, resource managers, subcontractors, and external stakeholders.
• Support project startup and onboarding activities, including kickoff coordination, roles and responsibilities documentation, project repository setup, and project tracking system initialization.
• Organize, facilitate, and document project meetings, including status reviews, planning sessions, and customer meetings.
• Support customer communications, action item tracking, and meeting follow-up activities to ensure timely resolution of project and contract-related matters.
• Monitor project milestones, performance metrics, deliverables, and contractual obligations.

Qualifications

• Project Management Professional (PMP) certification preferred.
• Minimum of five (5) years of experience supporting project management, program operations, project controls, contract administration, or PMO functions.
• Strong understanding of government contracting terminology and concepts, including CLINs, labor categories, task orders, funding tracking, travel costs, and Other Direct Costs (ODCs).
• Demonstrated experience supporting project controls, resource tracking, financial monitoring, and performance reporting.
• Demonstrated ability to identify issues proactively, recommend solutions, and independently drive actions to completion.
• Advanced proficiency Microsoft 365 tools, including SharePoint, SharePoint Lists, Power Automate workflows, Excel, Teams, and PowerPoint.
• Experience developing and maintaining dashboards, trackers, workflows, and process documentation.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Self-starter with the ability to independently prioritize work and manage multiple competing priorities.
• Excellent written and verbal communication skills.
• Ability to compile, analyze, and present project and operational data to leadership and customers.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work effectively with all levels of staff, management, customers, and subcontractors.
• Experience supporting compliance, auditing, quality management, or process improvement initiatives preferred.
• Familiarity with Agile project management methodologies and project management tools.
• Ability to maintain sensitive and confidential information with discretion.