Senior ServiceNow Specialist, ITSM / CSM

Stellenbeschreibung:

Support and enhance the ServiceNow environment
Analyze and resolve problems, incidents, and RITMs
Develop and configure solutions on the platform
Work with Script Includes, Business Rules, Client Scripts, and UI Policies
Develop and configure workflows using Flow Designer
Work with REST and SOAP integrations
Troubleshoot and investigate failures in processes and integrations
Analyze and manage ServiceNow integrations with enterprise systems such as SAP, DocuSign, and CLM
Perform fixes, adjustments, and enhancements to existing integrations and workflows
Support the continuous improvement of platform processes and solutions

Requirements

Experience with the ITSM and CSM modules
Experience developing and configuring the ServiceNow platform
Knowledge of JavaScript applied to ServiceNow
Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer
Experience with REST/SOAP integrations
Hands-on experience troubleshooting processes and integrations
Experience integrating ServiceNow with enterprise systems
Analytical and proactive profile with strong problem-solving skills
Preferred: experience with integrations involving SAP, DocuSign, and CLM
Preferred: experience with ServiceNow platform enhancement and improvement projects
Preferred: knowledge of ServiceNow development and architecture best practices

Core Competencies

Demonstrates expertise in developing and configuring solutions on the ServiceNow platform, including ITSM and CSM modules, while effectively managing integrations with enterprise systems such as SAP and DocuSign. Strong analytical and problem-solving skills are essential for troubleshooting and enhancing platform processes.