Shipping Customer Service Specialist

Description About the role We are looking for a reliable and service-oriented Shipping Customer Service Specialist to join our customer experience environment.
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This role involves assisting customers with shipping inquiries, tracking packages, resolving issues, and providing accurate information regarding logistics and delivery services.
The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer concerns efficiently while maintaining a positive and professional attitude.
This position is key to ensuring a seamless and supportive shipping experience for all customers.
Key Responsibilities Handle shipping and tracking inquiries with precision and professionalism.
Process and resolve lost package claims and delivery delays.
Manage customer account inquiries and shipping documentation.
Monitor package tracking and provide proactive delivery updates.
Coordinate with logistics teams to resolve complex shipping issues.
Document shipping incidents and maintain accurate case records.
Assist customers with international shipping requirements.
Ensure compliance with shipping regulations and procedures.
Provide guidance on packaging and shipping options.
Maintain updated knowledge of shipping policies and service standards.
Requirements Experience: 1 years of experience in customer service, logistics, or related fields (Desirable).
Schedule flexibility (evenings, weekends and holidays).
Work Modality: Must be flexible to work on-site Education: Minimum High School Diploma or equivalent certification required.
Language: English B2 Spoken & Written (CEFR).
Legal Documentation: NIT DPI Join our team and develop your expertise in logistics and shipping services while providing exceptional support to ensure successful deliveries for our clients! If you have any questions or comments about this open position, write to: About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands.
Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty.
Enabled by our global reach
- spanning 78,000 experts in 33 countries
- and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety.
At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. xmdgtar
All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.