Supply Chain Customer Service Expert DACH (m/f/d)

Supply Chain Customer Service Expert for DACH (m/f/d)

What you'll be doing

• Bring our DACH Customer Experience strategy to life through clear daily, weekly and monthly routines
• Build strong relationships with our customers and lead regular service conversations
• Partner with our Commercial, Finance and other supply chain teams to solve customer issues and disputes
• Ensure orders meet customer expectations and deliveries land as planned
• Support stock prioritisation decisions in line with agreed guardrails
• Share insights with forecasting teams to improve planning
• Collaborate on key customer events to protect service and support commercial goals

you’ll have

• Experience in supply chain and/or customer facing roles
• Strong understanding of the customer landscape across the DACH region
• Fluency in English and German
• Experience working cross-functionally to deliver customer outcomes
• Strong communication skills and business partnering experience

You’ll get

• Ownership of key customer relationships across DACH
• A central role connecting teams, markets and customers
• The chance to improve customer experience every day