Technology Analyst - EUC (End User Computing)Windows OS - Dusseldorf (M/F/D)

Role – Technology Analyst

Technology – EUC (End User Computing) – Windows OS

Location – Germany - Dusseldorf

Responsibilities

In the role of Technology Analyst, you are responsible for providing technical assistance and support to internal users. This includes troubleshooting hardware, software, and network issues, installing and maintaining End User Computing equipment, and ensuring users can effectively utilize technology to perform their roles.

Required Qualifications

• Minimum of 3+ years of experience in providing technical support for end user devices
• Strong ability to logically assess software and hardware issues
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office)
• Provide support for enterprise tools and remote access technologies (VPN, Citrix, etc.)
• Knowledge of SCCM and imaging and software deployment
• Perform hardware upgrades, replacements, and preventive maintenance
• Coordinate with vendors for hardware repairs and replacements
• Maintain inventory of IT assets and ensure compliance with IT policies
• Proficiency with ServiceNow
• Document issues, solutions, and maintain a knowledge base
• Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills

Preferred Qualifications

• Proficient knowledge of Microsoft products including Office, Teams, OneDrive, SharePoint, Intune
• Proficient knowledge of Active Directory, Azure and Exchange Online
• Audio/visual system setup and support for meeting rooms / conference rooms
• Network device configuration with remote assistance

Personal Traits

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Proficient in German Language

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.