Temporary Social Community Specialist

Responsibilities

• Manage and monitor social engagement across platforms including LinkedIn, Instagram, Facebook, X, and emerging channels.
• Respond to or elevate community comments, questions, and direct messages in alignment with brand guidelines.
• Support proactive audience engagement and identify opportunities for real‑time brand interaction.
• Conduct social listening and monitor brand sentiment, educator conversations, industry trends, and competitor activity.
• Flag and raise sensitive or high‑risk reputation issues and support crisis communications readiness.
• Maintain escalation workflows, documentation, and operational processes related to reputation management.
• Develop recurring reports and dashboards on engagement, sentiment, campaigns, and reputation insights.
• Surface actionable recommendations to inform content strategy, thought leadership, and proactive communications.
• Manage Curriculum Associates’ Glassdoor presence and support employer brand initiatives with HR and Internal Communications.
• Coordinate cross-functional communications requests while improving workflows, systems, templates, and team efficiency.

Requirements

• Strong understanding of social listening, social monitoring, and brand reputation management best practices.
• Exceptional written communication and organizational skills.
• Ability to prioritize multiple projects in a fast‑paced environment.
• Strong judgment and professionalism when handling sensitive or escalated issues.
• Detail‑oriented with strong operational and project management abilities.
• Familiarity with Sprout and/or the education industry is a plus.
• Experience in social media, communications, PR, digital marketing, community management, or reputation management preferred.
• Experience supporting brand social channels and engaging with online communities.
• Preference may be given to individuals with experience in education, edtech, or supporting online communities.

Hard Skills

• Social listening
• Social monitoring
• Brand reputation management
• Digital marketing
• Community management
• Project management
• Reporting
• Data analysis
• Content strategy
• Crisis communications

Soft Skills

• Written communication
• Organizational skills
• Judgment
• Professionalism
• Detail‑oriented
• Prioritization
• Team efficiency
• Cross‑functional communication
• Proactive engagement
• Operational skills

Industry Keywords

• Education
• Edtech
• PR
• Brand engagement
• Online communities
• Reputation insights
• Audience engagement
• Competitor activity
• Brand sentiment
• Employer brand

Tools & Technologies

• Sprout
• LinkedIn
• Instagram
• Facebook
• X
• Glassdoor
• Dashboards
• Engagement reports
• Operational processes
• Templates