1st Line Service Desk Operative (Fully Remote)

• Process IT incidents and requests, ensuring prioritization and timely resolution.
• Communicate clearly with all levels of the business regarding incident progress.
• Collaborate with IT colleagues to resolve issues following ITIL principles.

What Amazing People Will Bring to the Role:

• Develop and maintain strong working relationships with the Service Desk team.
• Provide consistent technical support and manage an expanding portfolio.
• Contribute to the IT knowledge base to enhance service delivery.

Requirements:

• Minimum 6 months experience in IT with Microsoft Office proficiency.
• Strong communication, problem investigation, and resolution skills.
• Understanding of ITIL framework and ability to work effectively in a team.

Sigma

Sigma provides IT services and support to various industries. They have been recognized as one of the Best Places to Work by the Sunday Times for three consecutive years, with a strong focus on their people and culture.