Private Clients Service Associate (Fully Remote)

• You will be the first point of contact for our clients across calls and email, resolving queries with genuine care.
• You will be the dedicated service contact for high-net-worth clients, ensuring a seamless onboarding experience.

Key Responsibilities

• Support clients in Arabic and English, with French as a plus, maintaining clear and professional communication.
• Guide clients through KYC and account processes, coordinating with internal teams to remove friction.
• Handle complaints with empathy and keep accurate records of all interactions.

Qualifications

• Fluency in Arabic and English is essential; French is desirable.
• Bachelor's degree with 2+ years in client service, ideally in financial services or fintech.
• Strong phone, email, and chat handling skills with active listening and attention to detail.

What We Offer

• A chance to be part of a values-based FinTech growing in the UAE.
• A remote role with a global team committed to building an equitable financial future.

Wahed is a global fintech company on a mission to build an ethical, interest-free financial system. They have offices across the globe and are driven to empower people through finance.