Customer Success Operations Associate (Fully Remote)

Responsibilities

• Become an expert in how our product works and how customers use it in the real world.
• Spend significant time testing workflows, exploring customer use cases, and identifying bugs or friction.
• Support customer-facing delivery through implementation support, workflow guidance, and light troubleshooting.

What You'll Own

• Product fluency: learn the product end to end and stay current as it evolves.
• Voice of the customer: bring customer context into internal decisions.
• Customer-minded QA: test new features through the lens of real users.
• Structured issue triage: own clear, reproducible bug reports.
• Professional services support: help with implementation and documentation.

Required Experience

• Experience in customer success, professional services, product operations, or QA at a SaaS company.
• A genuine QA mindset: notice what's off, reproduce it, and document it cleanly.
• Strong product curiosity and customer empathy.
• Technical literacy to work with engineers and product managers.
• High agency and strong written communication.

FutureFit AI

FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.