Accounts Receivable – Payment Collections Officer

Responsibilities

• Monitor and manage the debtors report across multiple job types daily
• Review job statuses and customer notes to determine appropriate follow-up actions
• Follow up on outstanding payments from customers via phone and email in a professional manner
• Chase outstanding payments at key billing milestones including specific project claim stages
• Process credit card payments over the phone and handle inbound accounting enquiries
• Identify non‑compliant or difficult payment situations and elevate appropriately
• Follow up on expired maintenance agreements and send out renewals to customers
• Send regular acceptance invoice reports to internal stakeholders twice weekly
• Maintain up‑to‑date payment status notes and accurate collection records
• Cross‑check accounts receivable records against accounting software reports
• Attend weekly team meetings to discuss outstanding payment issues and strategies
• Liaise with internal installation, service, and electrical departments to resolve customer disputes
• Assist with ad‑hoc accounts receivable administrative tasks and customer communications

Requirements

• Proven experience in accounts receivable, debt recovery, or payment collections
• Excellent verbal English communication skills with high confidence chasing payments via phone
• Strong intermediate written English skills for professional email correspondence
• Detail‑oriented mindset with excellent record‑keeping and data verification habits
• Comfortable working independently and productively in a remote environment

Nice‑to‑Have Skills

• Previous experience working with Australian‑based companies
• Familiarity with service‑based accounting software systems
• Experience handling payment collections for trade, construction, or HVAC industries