Customer Care Expert - German Market (Hybrid/Remote) (Fully Remote)

• Provide exceptional customer care to German-speaking users via phone, chat, and email.
• Understand user business goals and guide them to success online.

Key Responsibilities:

• Analyze user behavior and content to determine satisfaction and recommend improvements.
• Collaborate with product teams to align on user needs and enhance support.

Qualifications:

• Fully proficient in German and fluent English.
• 1+ years of customer service experience and strong problem-solving skills.

What We Offer:

• Flexible hybrid or remote work options from anywhere in Ireland.
• Friendly atmosphere and diverse growth opportunities in a global team.

Wix

Wix makes it possible for anyone to succeed online. With around 5,500 employees in 22 countries, we foster a collaborative culture where small teams work closely together.