Customer Engagement Program Manager - Scale Team

In this Senior Value Engineer role, you drive value realization and adoption across a portfolio of Celonis customers and partners. You’ll build scalable engagement motions, govern portfolios, and identify expansion opportunities while mitigating renewal risks. You collaborate across regions and internal teams to deliver AI-enabled solutions at scale, shaping how customers realize value from the Celonis Platform. This is a mission-driven opportunity to influence customer outcomes and strengthen the partner ecosystem in a fast-growing SaaS environment.

• RSUs and merit-based refresh grants
• 24 weeks parental leave for primary carers
• 12 weeks parental leave for supporting carers
• Unlimited PTO (where applicable)
• flexible hybrid work model
• Learning and development programs

• Drive value, adoption and sponsorship as the trusted advisor to customers and partners, ensuring value realization across a portfolio
• Establish Centers of Excellence and coach customers to own their value journey with self-service offerings
• Coordinate strategic partner management to deliver account work and customer health at scale
• Lead 1:N programs (webinars, cohorts, bootcamps) to generate impact across a community of customers
• Build stakeholder trust and drive success across diverse portfolios through scalable interactions
• Maintain cross-industry fluency and deliver AI-curated industry insights for rapid context-switching
• Drive AI-orchestrated account plans leveraging platform best practices and partner apps
• Use AI-generated content and tools to monitor portfolio health and surface renewal risks
• Operate AI agents to track value realization, adoption signals, and expansion opportunities
• Deliver automated value reports and guidance to empower customers to influence their outcomes
• Collaborate with CoE and Applied Value Engineers on complex builds
• Focus on big-picture value while coordinating with internal technical teams

• 3–5 years of programmatic execution on end-to-end post-sales journeys
• Broad industry/domain understanding with ability to transfer best practices across sectors
• High AI fluency to use copilots and intelligent agents for workflows and portfolio monitoring
• Strong stakeholder management including C-level engagement
• Scaled engagement experience with high-energy webinars, cohort enablement, and community building
• Ability to lead customer workshops and executive presentations in German (native proficiency) and manage stakeholder interactions

• Communication
• Stakeholder management
• Coachability
• AI fluency with copilots and intelligent agents
• Portfolio health monitoring (AI-driven)
• Value realization and business case development