Customer Success Consultant - Retail Media

In this role you drive the adoption and growth of Mirakl Ads for a portfolio of clients, from strategy to day-to-day optimization. You partner with cross-functional teams to design Retail Media roadmaps, align KPIs, and ensure successful integration into clients’ businesses. You’ll influence senior stakeholders with strategic recommendations and market insights, while leveraging AI capabilities to scale value and improve performance. This is a growth-focused role in a scaling ads business with global reach.

• Lead clients from strategy through implementation, defining vision, roadmap, and action plans for Retail Media and Mirakl Ads deployment
• Deliver strategic recommendations during business reviews to inspire growth and performance
• Design and monitor KPI frameworks to track advertising network performance and identify growth levers
• Support day-to-day optimization of Mirakl Ads (placements, campaign setup) to maximize revenue and platform adoption
• Conduct tailored workshops and training to ensure onboarding success and long-term platform mastery
• Contribute to continuous improvement of CS processes and tooling for scalable operations
• Collaborate with BI teams to analyze client activity and monitor performance
• Leverage AI tools to automate reporting, accelerate recommendations, and enhance client experience
• Act as the voice of the Publisher to inform Sales, CS, and Product about client needs at scale
• Stay ahead of adtech trends and translate insights into strategic recommendations for clients and internal teams
• Contribute to partnerships with adtech collaborators to strengthen Mirakl Ads positioning

• 3+ years in retail media, eCommerce, or consulting with exposure to digital advertising/digital ecosystems
• Solid knowledge of ecommerce, marketplace, and online advertising; understanding of adtech value chains
• Excellent communication and presentation skills
• Strong client-facing and project management abilities
• Highly analytical with a business-driven mindset in dynamic environments
• Fluency in English; German and/or French is a strong asset
• Self-motivated with ability to manage multiple stakeholders and deliver commercial goals
• Willingness to travel internationally
• Master's Degree in Business or Engineering

• Communication
• Client-facing
• Project management
• Ecommerce and marketplace knowledge
• Online advertising and adtech value chains
• Data analysis and KPI design