Customer Success Manager - AI Platform (f/m/d)

Stellenbeschreibung:

Customer Success Manager - AI Platform (f/m/d)

Sealenic is transforming the way seafarers and maritime teams access information to enable accurate decision making and efficient operations. Our AI-powered agentic platform simplifies complex searches on HSEQ, safety, and nautical topics, delivering comprehensible and reliable answers with source references for easy verification, saving time and improving safety and operating efficiency. With the backing of industry investors and a growing global team, we are bridging the gap between vast maritime regulations and operational efficiency, reshaping maritime decision-making.

The Opportunity

We’re looking for a Customer Success Manager to lead key stages of the customer journey—from pilot to full production usage. You’ll play a critical role in supporting our users, building trusted relationships, and ensuring they get long-term value from Sealenic. Working closely with product, you’ll help integrate our solution into customer workflows, while contributing to the broader growth and evolution of our CS function.

Your Mission

Own core parts of the customer journey, ensuring high satisfaction, adoption, and success throughout the partnership lifecycle.

Responsibilities

Lead onboarding, implementation, and pilot-to-production transitions for new customers.
Support training sessions and ensure smooth integration of Sealenic into customer workflows.
Collaborate closely with the product team to deliver tailored solutions based on customer needs.
Build and maintain strong relationships with stakeholders at various levels across customer organizations.
Define and track key success metrics and proactively monitor product usage and adoption.
Intervene where needed to drive engagement, troubleshoot issues, or optimize feature use.
Keep customers informed about new feature releases and help them get the most out of the platform.
Stay current on shipping industry trends and contribute ideas for improving the overall customer experience.

Your Profile

4+ years of experience in Customer Success at a product company, ideally in a startup environment.
Strong organizational skills, with a proactive mindset and the ability to thrive in a fast-moving setting.
Detail-oriented, quality-focused, and comfortable working both independently and as part of a team.
Excellent written and verbal communication skills for engaging with users, stakeholders, and teammates.
Familiarity with customer success best practices, tools, and metrics.
Bachelor's degree in Maritime Studies, Business Administration, or a related field. Maritime experience is a plus.

Why Join Sealenic?

Foundational role: Help shape our customer success approach and lay the groundwork for future growth.
Career growth: Opportunity to grow into a leadership role as our team and customer base expand.
Mission-driven: Support global shipping operations by bringing advanced AI solutions to a complex industry.
Startup mindset: Collaborate with experienced founders in a flexible, fast-paced, and impact-driven environment.
Remote-friendly: Enjoy a modern, flexible work setup with autonomy and ownership.