Customer Success Manager, General Manufacturing

In this role you partner with manufacturing customers to drive digital transformation, ensuring Tulip delivers measurable impact. You guide adoption of Tulip’s platform across operations, coordinating cross-functional efforts to maximize ROI. You engage executives and shop floor teams, shaping adoption strategies and renewals. You will work with customers to scale usage and value, contributing to Tulip’s mission of human-centric, connected apps in manufacturing.

• Company equity
• commuter benefits
• learning and development stipend
• catered lunches 3 days a week
• flexible work schedule and unlimited vacation
• dog-friendly office

• Manage a portfolio of customer accounts, tracking usage, health, and progress toward digital transformation goals
• Guide customers to leverage Tulip for operational improvement, proposing use cases and communicating ROI
• Act as trusted partner for renewals and upsell opportunities to support commercial expansion
• Coordinate with internal teams (Support, Professional Services, Product Management, Sales) to ensure customer success
• Improve internal processes and content to scale the Customer Success function

• BA/BS (MBA/Masters preferred)
• Direct experience implementing change in manufacturing and operations
• 4+ years in Account Management, Customer Success (SaaS preferred), Management Consulting, or similar client-facing roles in manufacturing/operations
• Experience creating and delivering executive presentations and working with enterprise, multicultural environments
• Experience coordinating cross-functional teams (Sales, Product, Engineering, Marketing, Professional Services)
• Bias for action and client impact
• Ability to travel ~20%
• Languages: Proficient in German and English

• customer-focused mindset
• clear communication across levels
• independent problem solving
• SaaS Customer Success
• change management in manufacturing
• ROI tracking and communicating impact