Customer Support Specialist - Experienced (Fully Remote)

• Provide multi-channel support (email, phone, video, chat) for clients.
• Create, edit, and manage events according to client requests and best practices.
• Troubleshoot technical issues and document bugs for engineering.

Qualifications:

• 4-5+ years of SaaS support experience.
• Bachelor’s degree preferred or equivalent experience.
• Creative problem-solving and strong analytical skills.

Compensation and Benefits:

• Salary starts at $62,000 per year.
• Full health coverage (medical, dental, vision, life), unlimited PTO, and flexible hours.
• Company-sponsored retirement plans with matching.

Brushfire

Brushfire builds a ticketing and registration SaaS platform for events, handling everything from concerts to camps. We are a small, nimble, fully remote team that thrives on collaboration and continuous improvement.