Customer Support Specialist (Tier 2) (Fully Remote)

• Provide hands‑on support to customers in Australia and New Zealand from North America Pacific Time zone.
• Coordinate with internal teams to advocate for customer priorities and manage incidents.

How you will be contributing:

• Communicate with customers via tickets, phone, email, and virtual meetings.
• Research past issues and identify ticket trends to maintain resolution times.
• Perform application tests and learn customer workflows.

What we are hoping to find in your background:

• Minimum 2 years experience with Texada CloudLink software (SalesLink or ServiceLink).
• Experience in problem‑solving complex issues and supporting software.
• Proficiency in using AI tools to enhance workflow efficiency.

Texada

Texada powers the world of equipment with a purpose‑built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.