Customer Value Partner (German Speaking)

Stellenbeschreibung:

Overview

As a Customer Value Partner, you own the full customer lifecycle from scoping to ongoing growth, ensuring value delivery and revenue retention. You guide delivery using Hawk’s proven practices, aligning outcomes with each client’s objectives and regulatory context. You’ll demonstrate Hawk’s value to customers and translate proof into renewals and expansions. The role blends delivery leadership with strategic account management in a fast-growing fintech environment.

Verantwortungsbereiche

Own the full customer lifecycle from scoping to value realization and expansion
Lead delivery planning, tracking, and reporting using Hawk’s methodologies
Design and drive joint success plans aligned to client objectives and regulatory context
Own commercial outcomes including GRR and NRR; manage revenue recognition where applicable
Contribute to pre-sale credibility and post-sale value realization to support renewals
Monitor usage and performance, driving optimization to reduce false positives and save analyst time
Leverage AI tools to enhance QBR prep, insights, and reporting
Manage executive relationships through governance calls and QBRs
Operate with end-to-end ownership of delivery without relying on a separate PM
Build confidence with customers and enable end-to-end value creation with Hawk’s technology

Zentrale Anforderungen

5+ years in customer-facing roles in B2B enterprise software (customer success, engagement management, or delivery/project management)
Track record managing accounts with $500K+ ARR including cross-sell or expansion
Ability to own a delivery plan end-to-end without a separate PM
Strong grasp of SaaS/enterprise software delivery; AML or regulated financial services experience is a plus
Hands-on experience with AI/tools to accelerate delivery and improve client outcomes
Comfort with C-suite level governance calls and executive storytelling
Bias toward ownership and value-driven delivery in a start-up/scale-up environment
Fluent German communication skills
Bonus: another language relevant to EMEA market
Note: no explicit degree required in description