Director, Product Support (Fully Remote)

Responsibilities

• Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near‑term quality.
• Lead, develop, and retain a high‑performing support team, including internal staff and outsourced partners, fostering a resilient, customer‑first culture.
• Architect the path to AI‑augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.