Executive Admissions Representative, Bilingual English/Spanish

Stellenbeschreibung:

Act as the first point of contact for prospective students considering enrollment at APUS
Engage prospective students by phone and email to support enrollment
Conduct consultative conversations to assess student needs and present tailored solutions
Facilitate enrollment into the University when applicable
Meet and exceed department targets and metrics
Connect students with departments for document collection, registration, funding, transfer credit, and degree solutions
Follow up with prospective students using phones and electronic communication
Protect student account privacy in compliance with FERPA
Evaluate academic records and documents for admission
Manage and update prospective student information in CRM and other software applications
Collaborate with Financial Aid, Academic Advising, the Registrar, and other departments

Requirements

5 years of online admissions experience with adult students in a sales-oriented or consultative-focused role
Track record of meeting and/or exceeding metrics
Self-driven and comfortable making multiple high-volume outbound calls per day
Bachelor's degree is required
Bilingual English/Spanish fluency is required
Salesforce knowledge preferred
Excellent verbal and written communication skills with a strong phone presence
Passion and enthusiasm for helping and empowering others to succeed
Demonstrated ability to succeed as an individual contributor and meet deadlines
High-speed Internet home connection and dedicated workspace required
Skills proficiency test included in the hiring process

Core Competencies

Demonstrates expertise in online admissions processes, particularly for adult students, with a strong focus on consultative engagement and meeting enrollment metrics. Proficient in managing student information and collaborating across departments while ensuring compliance with privacy regulations.

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