Field Access Manager – Mid Central

Stellenbeschreibung:

Lead proactive identification and resolution of patient access barriers across payer coverage, prior authorization, step edits, copay assistance, and specialty pharmacy routing
Partner with HCP offices to support benefits verification and education regarding payer documentation requirements and patient support resources
Analyze and interpret HUB, specialty pharmacy, and payer data to identify systemic access gaps and implement compliance-approved process improvements or access education
Serve as a field access subject matter expert, providing approved access education to internal stakeholders
Collaborate with Market Access, Patient Services, and HUB vendors to improve pull-through efficiency and resolve recurring access friction points
Support launch readiness and lifecycle management by identifying access barriers and executing field-based mitigation strategies
Monitor access performance metrics including time to fill, PA approval rates, abandonment rates, and conversion rates
Manage high-priority case escalations involving complex reimbursement or payer issues
Conduct regional payer landscape monitoring and identify policy changes or coverage shifts
Deliver structured field insights to cross-functional partners to inform access strategy, HUB optimization, and patient support program enhancements
Maintain compliant, accurate documentation of case activity, interventions, and outcomes in CRM systems
Bridge access strategy and field execution to ensure strategies are implemented effectively

Requirements

Bachelor degree in business, life sciences, healthcare administration, or related field (advanced degree preferred but not required)
10+ years of experience in pharmaceutical field reimbursement, patient access services, HUB services, specialty pharmacy, or market access support roles
Strong understanding of payer dynamics, reimbursement pathways, prior authorization workflows, and specialty pharmacy distribution models
Experience working with HUB systems, case management platforms, and specialty pharmacy data feeds
Demonstrated ability to resolve complex access and reimbursement cases in a field-based or customer-facing role
Strong knowledge of pharmaceutical access data sources and processes (claims, benefit verification, SP reporting, payer policy tracking)
Excellent problem-solving skills with the ability to simplify complex reimbursement scenarios into clear, actionable steps
Strong communication and relationship-building skills with HCP offices, field teams, and internal stakeholders
Ability to operate in a fast-paced launch or high-growth commercial environment with multiple priorities
Proficiency with CRM systems and Microsoft Office Suite
Familiarity with BI tools such as Tableau and Power BI is a plus
Experience training or supporting field sales teams on access and reimbursement topics is preferred

Core Competencies

Demonstrates expertise in patient access services, reimbursement pathways, and specialty pharmacy operations, with a strong focus on problem-solving and relationship management. Proficient in analyzing access data and implementing strategies to enhance patient support and operational efficiency.