IT Systems Administrator – m/f/d

Responsibilities

• Customer support: Primary point of contact for customers via phone, email and remote access.
• Independent handling, processing and documentation of service requests and incidents.
• Technical support and system monitoring: Analyze, prioritize and implement sustainable resolutions for incidents in the areas of virtualization, Windows and Linux server services.
• Administration of server hardware, storage systems, operating systems and networks.
• Proactive monitoring of customer systems and performing regular health checks.
• Identify root causes of issues and derive improvement measures.
• Managed services: Plan, execute and oversee managed services within agreed SLAs.
• Participate in change management and consistently document all processes.
• Prepare service reports and support Continual Service Improvement (CSI).
• Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

Requirements

• Professional background: Completed vocational training in the IT field (e.g. IT specialist for system integration) or a comparable qualification.
• Career changers with relevant practical experience are also welcome.
• Motivation and willingness to learn: You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
• Service orientation: A professional and friendly manner when dealing with customers and colleagues is natural for you.
• Strong communication skills and team player: You enjoy working in a team but can also take on tasks independently.
• Technical fundamentals: Proficient with Windows (client/server) and Linux systems.
• You are familiar with concepts such as DNS and DHCP, and you have a solid basic understanding of networking that you can further develop with hands‑on experience.
• Virtualization & cloud: Good practical experience with VMware technologies (Broadcom / Omnissa) and knowledge of cloud environments.
• Interest in IT security: You are interested in IT security topics and actively apply or continuously deepen this knowledge in daily work.
• Tech affinity: Enthusiasm for new technologies and trends, especially in cloud and security, combined with a commitment to continuous professional development.
• Language skills: Very good German language skills, both spoken and written.

ATS Optimization Keywords

The following skills and terms are extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• Windows Client/Server Proficiency
• Linux System Proficiency
• Virtualization
• Cloud Technologies
• Incident Resolution
• Service Request Management
• System Monitoring
• Health Checks
• Root Cause Analysis
• Change Management

Soft Skills

• Strong Communication Skills
• Team Player
• Service Orientation
• Motivation to Learn
• Independent Task Management

Certifications & Qualifications

• Vocational Training in IT