Manager (m/f/d), Technical Service (ProCare), Northern Europe

As Technical Service Manager for Northern Europe, you lead a dispersed team of Supervisors and Field Service Engineers to deliver exceptional service and growth. You will drive performance, talent development, and operational excellence across Belgium, the Nordics, and the Netherlands in a collaborative, international setting. You shape the regional service delivery model, align with cross-functional partners, and manage customer satisfaction and SLA delivery. This role offers high visibility, strategic influence, and the chance to impact service transformation across the region. You will be shaping a scalable, customer-focused service organization with strong commercial accountability.

• flexible remote working model
• regular travel across Northern Europe up to 30%
• comprehensive benefits package

• Lead and develop a team of 11 direct reports across multiple countries
• Foster a high-performance, collaborative culture focused on customer satisfaction
• Drive talent development, succession planning, and workforce planning
• Own regional Field Service performance including resource planning, service delivery, SLA achievement, and cost management
• Ensure compliance with quality, safety, and regulatory requirements while delivering operational excellence
• Utilize data and metrics to identify improvement opportunities and lead initiatives
• Evolution of the regional service delivery model to support growth and changing needs
• Translate strategy into executable plans with measurable outcomes
• Partner with Sales, BU, Customer Experience, Supply Chain, Quality, HR, and Finance to drive performance
• Support growth and profitability of ProCare service contracts through commercial execution and customer engagement
• Lead complex customer escalations and build trusted stakeholder relationships
• Champion best practices and contribute to EMEA-wide projects and service transformation programs

• Bachelor in Business Administration
• 8+ years in Field Service, Service Operations, Technical Services, or related environment
• Proven people leadership experience
• Strong leadership and communication, with ability to manage priorities and conflict
• Proficient with IT tools and reporting systems for KPIs and performance action plans
• Ability to define short- and long-term vision with an operational approach
• Ability to influence senior stakeholders in a complex matrix environment
• Strong analytical and problem-solving skills with a data-driven mindset
• Fluency in English and local language
• Willingness to travel regularly across Northern Europe (up to 30%)

• leadership
• communication
• collaboration
• data-driven performance management
• KPI monitoring and analytics
• planning and budgeting