New Patient Experience Specialist (Spanish) (Fully Remote)

• As a Patient Experience Specialist, you'll guide patients through the imaging scheduling process, delivering a seamless and supportive experience from referral to appointment.


• You'll coordinate with patients, providers, and imaging centers to ensure timely access to high-quality diagnostic imaging, removing barriers to care.

What you'll do:

• Guide patients from referral to appointment, answering questions and resolving issues proactively.


• Meet and exceed performance goals while maintaining empathy and quality.


• Identify opportunities to improve the patient experience and share insights with cross-functional teams.

Who you are:

• 1+ years in a customer-facing role; Spanish fluency required.


• Proactive, self-motivated, with exceptional organizational skills and a collaborative mindset.


• Passionate about improving the patient experience and comfortable with AI tools.


• Comprehensive medical, vision, dental, flexible PTO, and 16 company holidays.


• 401(k) plan, professional development stipend, and wellness stipend.

Covera Health uses clinical expertise, AI, and radiology quality data to improve diagnostic accuracy and patient outcomes. Backed by Insight Partners, the platform supports nearly 6 million people and has a culture of ambitious teamwork and meaningful impact.