NextGen EPM Tier 1 Support Specialist (Fully Remote)

• Act as first point of contact for NextGen EPM users.
• Log, categorize, and manage support tickets per SLAs.
• Provide basic troubleshooting and guidance on scheduling, registration, and billing.

Qualifications:

• Six months to two years of application support or healthcare front-office experience.
• Basic understanding of practice management workflows.
• Strong communication and documentation skills.

Additional Information:

• Remote or on-site depending on organizational requirements.
• May include rotational shifts.

Sutherland

Sutherland provides business process outsourcing and technology management services. The company fosters a culture of energetic and driven individuals in a fast-paced environment.