Part Time Customer Service Representative, Bilingual

Responsibilities

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
• Gather and verify applicant data while documenting every interaction with high detail
• Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
• Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation

Qualifications

• US Citizenship and ability to pass Federal government suitability screenings
• High School Diploma/GED
• At least 6 months of customer service experience
• Full bilingual proficiency (Spanish/English) in both verbal and written communication
• Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
• Ability to successfully pass a level 2 government background investigation and drug screen

Tools & Technologies

• USCIS network