Partner Success Manager (Fully Remote)

• Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
• Act as the voice of the customer internally and lead regular client engagements.

Implementation & Delivery Leadership:

• Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
• Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations.

Operational Performance & Reporting:

• Ensure compliance with client requirements and contractual standards.
• Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions.

Quality Control & Consultant Lifecycle Oversight:

• Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery.
• Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions.