Partner Success Manager

Customer Experience & Growth | Partner Success Manager

Position: Full‑Time | Location: Remote from home (Canada) | Reports to: Sr. Director, Customer Experience & Growth

Hoot Reading is a leading online tutoring provider delivering 1:1, evidence‑based literacy instruction through a network of qualified teachers. Hoot partners with K–12 school districts, educational organizations, state‑funded tutoring initiatives, and families across North America to deliver high‑impact tutoring and intervention programs that help transform children’s lives through literacy.

The Partner Success Manager oversees Hoot Reading’s education partners throughout the post‑sale lifecycle, serving as the primary point of contact and trusted advisor for school districts and educational organizations. This role combines relationship management, project management, operational coordination, and strategic account growth to ensure successful implementation, delivery and renewal of Hoot programs. Working closely with school and district leaders and internal cross‑functional teams, the Partner Success Manager drives program success, delivers exceptional customer experiences, and identifies opportunities for long‑term partnership growth.

Responsibilities

• Serve as the primary point of contact for school districts, educational organizations, and other partners, building trusted relationships with district administrators, principals, instructional leaders, and key stakeholders.
• Manage a portfolio of clients, overseeing both small‑ and large‑scale implementations across multiple schools and sites.
• Facilitate onboarding webinars, training sessions, planning meetings, and ongoing program reviews for clients and stakeholders.
• Collaborate closely with Operations, Customer Experience, Product, Recruiting, and Learning teams to support program delivery and continuously improve the customer experience.
• Monitor program performance, implementation milestones, and operational metrics to proactively identify risks and drive solutions.
• On occasion, travel to school sites to support program launches, strengthen relationships, and gather feedback from partners and stakeholders.

Qualifications

• Exceptional communication and relationship‑building skills: build trust quickly and engage with stakeholders at all levels.
• Strong project management and organizational skills: manage multiple priorities, timelines, and stakeholders with precision and attention to detail.
• A data‑driven mindset: use data and insights to monitor performance, identify opportunities, and inform decision‑making.
• Operational problem‑solving skills: bring structure to complexity, improve processes, and proactively solve challenges.
• A high level of ownership and accountability: take initiative, follow through, and consistently deliver results in a fast‑paced environment.
• A collaborative approach: work effectively across teams, build strong internal partnerships, and align stakeholders around shared goals.
• Experience in account management, customer success, implementation, operations, education, or edtech is highly valued.
• Experience working with school districts, educational organizations, or multi‑stakeholder environments is considered a strong asset.

Hoot Reading strives to build an inclusive environment where all team members feel valued, respected and supported. We are dedicated to building a team that reflects the diversity of the communities we serve. As part of this commitment, we encourage applications from historically underrepresented and excluded groups. If you require an accommodation during the selection process, please let us know and we will work with you to meet your needs.