Professional Services Team Leader - German Speaker

As Team Lead in Customer Services, you guide a team and act as the primary contact for ongoing projects. You shape work processes, support colleagues, and drive improvements. You balance customer activities with team management while building development plans and performance reviews. You contribute to delivering timely, high-quality services and align with Clinisys’ AI-enabled, scalable diagnostics mission. This role offers a meaningful chance to influence team growth and delivery outcomes in a global, AI-forward environment.

• onboarding at office on first day
• remote-friendly (#LI-REMOTE)

• Guide and support team members on work planning, holidays, declarations, and escalations
• Conduct regular development and well-being discussions with employees
• Propose growth-related remuneration and development plans to the Customer Services Manager
• Provide training for employees (POP)
• Maintain a 9-box talent review with the Customer Services Manager twice yearly
• Suggest improvements to products/services to enhance delivery time and quality
• Share substantive knowledge with colleagues
• Respond to manager and colleague requests
• Attend GE team meetings
• Split time 50/50 between customer activities and team management

• Experience delivering software projects
• Several years in a management position
• Fluency in German and English
• Preferably healthcare business exposure, LIS/LIMS, or healthcare communication standards (HL7, ASTM, IHE)

• Structured and planned work approach
• Strong communication
• People development and coaching
• Software project delivery
• Healthcare IT domain (LIS/LIMS)
• HL7, ASTM, IHE standards