Senior AI Tech Consultant - TMT | BSS Transformation (all genders) - BCG Platinion

The Boston Consulting GroupFrankfurt am Main

Stellenbeschreibung:

Overview

Join BCG Platinion to help leading telecoms modernize BSS landscapes through technology, AI, and agile transformation. You will shape target architectures and roadmaps, design end-to-end customer journeys, and align business needs with technical solutions. You’ll work in cross-functional teams, driving impact across processes, data, and systems. This role offers hands-on AI and automation opportunities in large-scale programs and a culture that values diverse perspectives and continuous learning.

Leistungen / Benefits

growth opportunities
open and supportive work environment
Knowledge Center
Office Fridays
comprehensive AI enablement training
state-of-the-art hardware and software infrastructure

Verantwortungsbereiche

Drive transformation and modernization of BSS landscapes for telecommunications clients
Analyze processes, capabilities and systems in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management
Translate business requirements into actionable technical solutions
Develop target states and capability roadmaps for modern BSS architectures
Design end-to-end customer journeys across Buy, Inlife, and Leave phases and assess impacts on processes, data and systems
Structure BSS workstreams within large-scale Stack Exchange programs and support platform implementations
Leverage AI and automation to enhance BSS outcomes
Bridge business process design with technical implementation and align business, architecture and delivery teams
Support AI/automation initiatives and hands-on usage of AI tools in BSS context

Zentrale Anforderungen

Degree in (Business) Information Technology, Economics, or related field with strong academic performance
Minimum four years of relevant BSS transformation experience in consulting or telecommunications
In-depth experience in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management
Familiarity with TM Forum Frameworx and eTOM; knowledge of Amdocs, Netcracker, or Salesforce Industries
Experience structuring and implementing BSS workstreams in large-scale transformations or stack programs
Understanding of end-to-end customer lifecycle processes and charging, rating, mediation systems
Ability to bridge business process design and technical implementation and mediate between business, architecture, and delivery teams
Exposure to AI or automation applications in BSS and hands-on with AI tools
Fluency in German and English; agile and interdisciplinary collaboration; willingness to travel