Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

In this role you lead Commercial Sales Operations across international client accounts, guiding governance, performance reviews, and strategic discussions. You build and sustain senior client relationships, positioning IQVIA as a trusted partner. You identify growth opportunities with cross-functional partners and translate client strategies into actionable plans and measurable KPIs. You drive governance, risk management, and continuous improvement to deliver on sales targets and compliance. This is a senior, impact-driven leadership opportunity in a global healthcare context.

• Lead Commercial Sales Operations for international client accounts and coordinate with International Project Directors
• Act as senior client point of contact in governance meetings, reviews, and escalations
• Foster senior-level client relationships and position IQVIA as a strategic partner
• Identify growth opportunities with cross-functional partners (Business Development, Global Account Directors, Finance, delivery)
• Translate client strategies into actionable operational plans, deliverables, and KPIs
• Provide leadership and performance expectations for project directors, managers, and field teams
• Ensure delivery aligns with sales targets, milestones, budgets, quality, and compliance
• Establish governance to monitor portfolio performance, risk, and strategic alignment
• Leverage data, CRM, feedback, and governance outputs for continuous improvement
• Maintain commercial discipline and compliant governance across teams
• Lead recruitment, development, and retention of leadership and field teams
• Oversee cross-functional collaboration with Commercial, Operations, Medical, Compliance, HR, Finance, Talent Acquisition, Business Development
• Manage third-party vendors and ensure contractual and quality alignment
• Ensure activities comply with regulatory, legal, and company standards

• Significant experience in pharmaceutical, biotech, healthcare, or life sciences industry
• Senior commercial leadership experience (e.g., General Manager, Head of Sales, Commercial Director)
• Minimum 12 years in commercial sales, operations, client services, or delivery; at least 10 years in people leadership
• Proven track record leading international commercial sales operations and large-scale client delivery across multiple markets
• Experience managing senior client relationships, governance structures, strategic account plans, and growth initiatives
• Accountability for commercial performance including sales objectives, KPI delivery, revenue forecasting, and margin optimization
• Experience leading geographically dispersed teams (project managers, field leaders, operational teams)

• Strong leadership and mentoring能力
• Strategic thinking and stakeholder management
• Cross-functional collaboration and communication
• CRM reporting and data-driven decision making
• Governance frameworks and performance analytics
• Budget management and financial discipline