Senior Manager, Professional Services (Fully Remote)

• Provide strategic direction and support to individual contributors and services leadership.
• Cross-train teams to ensure a versatile workforce adaptable to changing project demands.
• Work with leadership to identify and deploy initiatives improving project delivery and customer experience.

Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.
• Act as a liaison facilitating communication, resolving issues, and escalating risks.
• Drive continuous improvement through cross-functional collaboration.

Operational Excellence:

• Drive budget management, resource allocation, and department process optimization.
• Implement best practices to enhance efficiency, productivity, and quality of onboarding.
• Collaborate with operations to track hours sold versus worked for project alignment.

Mitratech provides technology solutions for Corporate Legal, Compliance, Governance, and HR teams. The company fosters a culture of ownership, transparency, and continuous improvement, with employees balancing individual excellence with teamwork.