Senior Project Specialist, Program Operations – Data Systems

Responsibilities

• Support operational management, coordination, systems administration, and continuous improvement of STEM enrichment programs and competitions within the Competitions Division.
• Serve as a subject matter expert in the Gains in the Education of Mathematics and Science (GEMS) program, participant data systems, program operations, reporting, and process documentation.
• Coordinate and administer the GEMS program in partnership with the Director of Competitions and external sponsors.
• Serve as the technical lead for the organization’s participant registration and data management systems.
• Collaborate closely with sponsors, Local Program Coordinators (LPCs), outreach staff, marketing staff, and internal teams.
• Establish short- and long-range goals related to student, near-peer mentor, and teacher participation at designated program sites.
• Provide operational and technical support to LPCs during program planning, implementation, and evaluation phases.
• Prepare sponsor-required reports and program documentation, including annual program plans, annual program reviews, participation summaries, and related reports.
• Develop, maintain, and enhance program dashboards and tracking systems to support operational decision-making and sponsor reporting.
• Develop, document, and maintain Standard Operating Procedures (SOPs), workflows, and operational guides.

Requirements

• Bachelor’s degree required
• Minimum of 4–10 years of related experience in program operations, project coordination, systems administration, STEM education programs, nonprofit administration, or related fields; or an equivalent combination of education and experience.
• Experience supporting sponsor-funded or grant-funded education programs.
• Experience with participant management, CRM, or registration systems, preferably Ideal-Logic.
• Experience in STEM education, youth programs, competitions, or enrichment initiatives.
• Experience developing operational reports, dashboards, and process documentation.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving abilities with attention to operational detail and data accuracy.
• Ability to manage complex data systems and reporting processes.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with sponsors, educators, program coordinators, and internal stakeholders.
• Experience creating SOPs, workflow documentation, and training materials.
• Proficiency in Microsoft Office Suite, database systems, and reporting tools.
• Ability to work independently while contributing effectively within a collaborative team environment.