Sr Tech Ops and Strategy Lead, AWS SMGS Ops Sales Ops - Global Sales

As the GSCE Field Tech Operations Lead, you translate regional tech strategy into executable plans and measurable customer outcomes. You act as a strategic advisor to the Area Tech Leader across Germany, Switzerland, and CE Europe, coordinating cross-functional teams to drive migration, modernization, and adoption of GenAI initiatives. You balance strategic judgment with hands-on execution to improve performance and resource allocation. Your work directly supports scalable, customer-focused outcomes and alignment between GSCE and regional operations.

• Advise the Area Tech Leader on strategy, performance, risks, priorities, and investments
• Develop and execute the GSCE Tech operating plan translating strategy into priorities and outcomes
• Establish KPIs, lead reviews, and provide decision-oriented insights to guide resource allocation
• Align technical priorities with the Area business plan and address gaps requiring leadership action
• Own end-to-end migration and modernization strategy and execution across teams
• Coordinate GenAI, customer adoption, and other Area Tech OP2 initiatives with scaling decisions
• Provide data-backed recommendations on capacity, coverage, and technical resource allocation
• Track customer progression from technical engagement to production outcomes
• Act as the operational link between GSCE and EMEA Field Tech Operations and share best practices
• Influence and align cross-functional teams across Sales, Business Development, Professional Services, Partners, Finance, and worldwide organizations

• Bachelor's degree or equivalent
• Experience in strategy and operations, business operations, sales operations, technical operations, program management, consulting, or related field
• Experience with Salesforce (or other CRM tools) and BI tools
• Experience in cloud computing, enterprise technology, software, technical sales, customer success, or professional services
• Experience with migration and modernization programs including prioritization, launch, and consumption realization

• Strategic thinking
• Analytical rigor
• Cross-functional collaboration
• Salesforce
• CRM and BI tools
• Migration and modernization programs