Staff Customer Success Engineer SASE

In this role you enable customers to deploy and operationalize Palo Alto Networks SASE solutions, ensuring secure cloud and network environments. You’ll work with CISOs, security architects, and cross‑functional teams to drive adoption, integrations, and timely support. You act as a technical advocate for customers, shaping outcomes and product improvements. This is a hands-on, high-impact role in a leading security platform environment.

• Rapidly implement and operationalize SASE solutions to meet business and security objectives
• Assist customers with full integration into security and networking operations
• Serve as frontline technical contact and coordinate engineering-driven resolutions
• Advocate for customers to influence product roadmap and improvements
• Coach customers on Cloud Security Change Management / Governance / Center of Excellence
• Identify risks to business goals and develop mitigation plans with the account team
• Develop understanding of customers' business challenges to map features to benefits
• Become a go-to expert on Palo Alto Networks SASE solutions
• Measure success through CSAT, renewals, upsell/cross-sell indicators, adoption, and engagement

• 5+ years in pre-sales, post-sales, technical support, consulting or similar roles
• Deep understanding of networking and security concepts with multi-vendor devices
• Experience with SASE architecture and value proposition
• Experience with data security product suites (CASB, DLP)
• Enterprise-level routing protocol knowledge (BGP/OSPF/EIGRP)
• Expertise with Remote Access VPN, IPsec, PKI & SSL, TCP/IP, and authentication protocols (SAML, SSO, LDAP, RADIUS)
• Knowledge of Linux (BASH and Python scripting)
• Proven track record in managing customer escalations and delivering resolutions
• Strong consulting and project management skills
• Ability to articulate technical issues to technical and non-technical audiences
• Ability to multi-task in a fast-paced environment and provide after-hours deliverables

• Strong communication and presentation skills
• Customer advocacy and relationship building
• Problem-solving mindset with proactive approach
• SASE concepts and cloud security
• Remote Access VPN, IPsec, PKI, SSL/TLS
• BASH and Python scripting