1209808 HPE Networking - Service Manager / Customer Success Manager (f/m/d) Germany

In this Service Delivery/Customer Success role, you will own the Vodafone account’s overall service health, acting as a trusted advisor and primary contact for service-related matters. You’ll collaborate with delivery, sales, and engineering teams to solve issues, mitigate risks, and drive value from HPE Networking offerings. The position blends customer relationship management with incident ownership, enabling you to steer service outcomes and executive-level communications. This hybrid, office-based role supports a dynamic, cross-functional environment with a focus on impacting business objectives.

• Competitive salary and extensive benefits package
• Work-life balance with hybrid model
• Support for education, training, and career development
• Diverse and dynamic work environment
• Part-time work or job-sharing options
• Pension scheme, insurances, company car/bike leasing

• Coordinate and主 communicate between customer, sales, services, and engineering teams
• Manage the customer experience with recurring meetings and outcomes
• Create action plans and clarify ownership and accountability
• Communicate clearly across all levels including executives
• Manage post-sales relationships and customer onboarding/adoption
• Apply subject-matter knowledge to solve complex issues within guidelines
• Lead team or project efforts and facilitate decision making
• Own incidents, including high and critical incidents, and drive remediation
• Provide remote operational support and escalation management
• Coordinate logistics and RMAs, manage Installed Base and Entitlement
• Collaborate with global support, care, logistics, engineering and product teams
• Prepare and conduct monthly/quarterly business reviews
• Analyze data and trends to drive actions and improvements
• Support partners and resellers in post-sales activities
• Develop and update account strategies with sales and customer service teams
• Set and manage customer expectations to ensure high-quality service delivery

• Bachelor’s degree in Engineering, Computer Science or equivalent
• 7–10 years in Services Delivery/Services Management
• Strong service mindset and proactive attitude
• Experience leading large technical accounts for Service Providers
• Proven ability to manage complex customers and prioritize business needs
• Background in service delivery and business models
• Ability to handle complex problems and coordinate across areas
• Ownership of service and support escalations and remediation planning
• Strong communication and presentation skills across multiple levels
• Excellent customer management and relationship abilities
• Proven escalation management track record
• Technical capabilities in Security Gateway, routing, switching
• Knowledge of IP-based networks or Software technologies (core/edge routing, switching, data center, etc)
• Proficiency with Microsoft Office
• Strong data analysis capabilities
• Executive engagement and communication
• Accountability for policies and procedures
• Customer service and support experience
• Experience applying Customer Success concepts is a plus
• Fluent English and German

• Partnership and collaboration
• Problem solving
• Proactivity
• Security Gateway
• routing
• switching