Associate National Accounts Manager, Medical Channel

Responsibilities

• Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience.
• Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations.
• Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration).
• Drive speed to first order and first treatment across all new locations.
• Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists).
• Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90‑day reviews) to ensure accountability and on‑time execution.
• Monitor and drive product adoption across all locations within assigned accounts.
• Identify gaps in protocol usage, provider engagement, and treatment integration.
• Track and analyze reorder cadence and account‑level performance.
• Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders.
• Provide insights and recommendations to improve account scalability and performance.

Requirements

• Bachelor’s degree required (Business, Marketing, Healthcare, or related field preferred)
• Esthetician’s License or RN degree a plus
• 2-4 years of experience in B2B sales, account management, implementation, or customer success (medical/aesthetic channel preferred)
• Experience in medical aesthetics, skincare, dermatology, or plastic surgery required
• Experience supporting multi-location or enterprise accounts required, including coordinating rollouts across multiple stakeholders and locations
• Data-driven mindset with ability to analyze account performance, identify leading indicators of risk/opportunity, and drive action
• Strong project management and organizational skills; ability to manage multiple accounts and priorities in a fast-paced environment
• Excellent communication and cross-functional collaboration skills; strong problem-solving capabilities; ability to operate effectively in ambiguity and evolving environments
• Proficiency with CRM and reporting tools (Salesforce preferred) and strong Excel/Google Sheets skills.
• Comfortable working cross-functionally in a remote environment
• Ability to travel up to 80% as needed for account onboarding, trainings, and key meetings; travel varies by launch cycle and business needs.
• Ability to support occasional nights and weekends based on business needs; travel to industry events and trade shows required