Benefits Administration Delivery Specialist – Dutch Speaker

Responsibilities

• Be responsible for the benefits administration for client’s employees located in EMEA region
• Resolve cases and enter benefits data in the system for our client’s employees
• Collaborate with the client to resolve requests they may have related to a service or an escalated employee issue
• Work daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
• Process reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Work with Excel Calculation sheets
• Problem solve the issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrate quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
• Provide input in the process design and technology capabilities to ensure optimal process support from a benefits perspective
• Provide creative solutions to continuously improve and optimize client delivery
• Participate in system testing during Internal Acceptance Testing and supporting User Acceptance Testing as required
• Contribute to and lead projects utilizing standard project management disciplines
• Take an active part in Process Transition from Client to Strada office, as required.

Requirements

• English Language – C1 Level is required (CEFR scale or equivalent)
• Dutch Language – C1 level is required (CEFR scale or equivalent)
• At least 3 years of experience in Benefits Administration/HR Administration/Payroll area
• Extensive analytical and problem-solving skills
• Strong attention to details
• Good understanding of delivering an outstanding customer experience
• Understands the project life cycle and deployment governance
• High level exposure in fast paced environment
• Great Time management skills
• Experience in MS Office is a must
• Very Good knowledge of MS Excel
• Working experience in Benify or SHARP (SAP HR) system would be an asset
• High level of self-motivation and proactivity is required
• Spotless record and strong ethos

Core Competencies

Demonstrates expertise in Benefits Administration and HR Administration, with strong analytical and problem-solving skills to optimize client delivery. Proficient in MS Excel and experienced in managing projects within a fast-paced environment while ensuring high-quality customer service.