Bilingual Resident Support (Fully Remote)

Responsibilities:

• Provide bilingual (English-Spanish) support to residents regarding billing, leasing, maintenance, and community inquiries.
• Manage the full lease renewal process, including tracking expirations, sending renewal offers, and processing signed agreements.
• Identify at‑risk residents and implement proactive retention strategies to reduce non-renewals.

Requirements:

• Fluent in English and Spanish, both written and spoken.
• 1–2 years of experience in property management, leasing support, or resident relations.
• Strong communication, empathy, and conflict resolution skills.
• Fully remote, long‑term employment opportunity with stable US business hours.
• Ongoing training and professional development opportunities.
• Supportive, collaborative, and resident‑focused team culture.