Client Account Lead - Strategy & Transformation (Logistics/Transportation)

In this role, you lead strategic, data-driven business transformation for Celonis’ top customers. You act as the trusted executive advisor, aligning Celonis resources to customer objectives and driving measurable value realization. You guide cross-functional teams to accelerate platform adoption and shape long-term transformation roadmaps. You work closely with C-level stakeholders and industry leaders to unlock value across processes while championing innovation within Celonis and customer accounts. This is a high-impact role at a fast-growing tech company with a clear mission to make processes work for people, companies, and the planet.

• RSUs and merit-based refresh grants
• 24 weeks parental leave for primary carers
• Unlimited PTO
• flexible hybrid work model
• learning framework
• Wellbeing program (Wellhub, counseling, Wellness Weeks)

• Develop and maintain relationships with key stakeholders, including C-level executives, embedding Celonis into strategic objectives
• Ensure engagements are properly staffed leveraging global cross-functional Celonis teams (Servicing, Product & Engineering)
• Mentor customers on organization design and maturation of Centers of Excellence to boost adoption of the platform
• Mentor and coach team members, providing guidance and performance feedback to managers
• Oversee end-to-end customer value journey and influence executive stakeholders through product knowledge and industry expertise
• Collaborate with senior stakeholders to define the Celonis program roadmap and value plans
• Resolve escalations by coordinating internal teams efficiently and on time
• Internalize customer strategy to align Celonis delivery with business targets and problem-solving needs
• Drive value realization and adoption, ensuring high-quality, on-time delivery and target usage
• Organize and lead customer advisory boards to gather insights and steer product/service improvements
• Represent Celonis at events and contribute to thought leadership, playbooks, and assets for the value engineering team

• Minimum 12 years in customer success, strategy consulting, or related fields
• Proven track record in large-scale transformation programs, process re-engineering, and implementations
• Experience with logistics clients/processes is crucial
• AI-based transformation experience is a plus
• Strong change management practice
• Ability to navigate large global organizations and persuade through data
• Experience designing, pitching, and selling opportunities with SMEs and practice leads
• Consultative approach with senior executives
• Strong teamwork with entrepreneurial leadership
• Project management across multiple streams
• Excellent communication to translate use cases into business impact
• Self-motivated, proactive team player
• Thrives in fast-paced, ambiguous environments
• Native-level German (written and spoken) or near-native proficiency

• Executive communication
• Strategic thinking
• Relationship-building
• AI-based transformation
• Change management practices
• Project management