Clinical Services Training Lead EU Distributor Markets

As a Clinical Services Training Lead at Insulet, you will design and deliver clinical training programs to empower EU distributors, healthcare professionals, and channel partners. You’ll collaborate across Sales, Marketing, Customer Care, Regulatory, and HCPs to ensure effective Omnipod education and patient outcomes. You will drive the training strategy for new markets and ongoing clinical excellence, underpinning patient acquisition and retention. This role offers visibility across Europe, contributing to the expansion and adoption of Omnipod DASH and Omnipod 5. You’ll lead with a hands-on, collaborative approach to elevate training quality and alignment with business goals.

• Conduct training needs assessments with channel partners and design/deliver training for product launches and ongoing clinical excellence
• Onboard new channel partners to optimise patient and HCP experience for Omnipod portfolio
• Collaborate with Sales, Regulatory, Marketing to achieve training goals in existing and new markets
• Lead EU distributor new market project plan training outputs and ensure timely delivery
• Develop training materials and utilise the Veeva MLR framework for content approval; training support provided
• Coordinate and participate in events (pump clinics, info sessions, patient nights, etc.) to promote Omnipod benefits
• Evaluate and support CPTs and CSMs to enable effective patient transitions to Omnipod therapy
• Oversee CPTs (internal & external) with regular updates and field-based training; provide feedback to distributors
• Provide field feedback to Distributor Management based on training outcomes; conduct field visits as required
• Perform administrative duties and timely reporting; contribute to product training for Sales and Clinical hires as needed
• Support channel partner and employee training in EU distributor markets through field-facing and project-based work

• Bachelor’s degree; minimum 2 years in training and/or managing insulin pump patients
• At least 5 years in a medical device/pharma commercial role (clinical/sales/marketing/training)
• Fluent in English; second language advantageous
• Diabetes experience essential; CDE strongly preferred; nursing/clinical background preferable
• Prior commercial experience; sales/clinical training experience or channel partner experience advantageous
• Strong presentation and interpersonal communication skills; self-starter with commercial acumen
• Credibility and contacts within the diabetes community
• Proficiency in MS Excel, MS PowerPoint, and Veeva applications
• Willingness to travel 40–50% across multiple European markets
• Hybrid working eligible in commutable distance to Insulet offices

• Professional and polished presentation skills
• Strong interpersonal communication (oral and written)
• Self-starter with minimal supervision
• MS Excel
• MS PowerPoint
• Veeva applications