Customer Success Manager – Public Sector (Germany)

In this role you will manage strategic public sector accounts in Germany, acting as a trusted advisor to align SUSE solutions with modernization goals. You drive adoption, renewal, and long-term growth within complex gov environments while navigating digital sovereignty and regulatory demands. You’ll collaborate with Sales, Support, Services, and Engineering to ensure consistent outcomes and influence product direction. This is a chance to shape public sector modernization through open infrastructure and sovereign platforms.

• Own long-term relationships with public sector customers and align with senior stakeholders
• Define and drive Customer Success Plans (CSPs) aligned to customer strategies
• Lead end-to-end customer lifecycle: onboarding, adoption, renewal, and growth
• Drive adoption of SUSE solutions within sovereign infrastructure and regulatory contexts
• Lead modernization initiatives including cloud transformation, container adoption, and platform standardization
• Realize measurable value across SUSE’s open infrastructure portfolio
• Collaborate with Account Executives to identify growth opportunities across agencies
• Coordinate cross-functional efforts across Sales, Support, Services, and Engineering
• Provide feedback from customers to influence product direction and GTM
• Facilitate Quarterly Business Reviews with senior stakeholders
• Monitor customer health, identify risks, and define mitigation strategies
• Support subscription renewals and contribute to long-term account growth
• Build relationships with senior management and executives within customer organizations

• Experience in a Customer Success, Account Management, or similar role in enterprise environments
• Experience with public sector customers or highly regulated industries is a strong advantage
• Strong understanding of enterprise IT, cloud, and open source technologies
• Ability to navigate complex organizations and influence multiple stakeholder levels
• Experience working with senior IT leadership and decision-makers
• Excellent communication and stakeholder management skills
• Structured and strategic mindset with comfort in ambiguity
• Track record in driving adoption, retention, and long-term growth
• Fluency in German and English

• communication
• stakeholder management
• strategic mindset
• enterprise IT environments
• cloud technologies
• open source technologies