Director Customer Success

As Regional Success Director, you lead a high-performing Customer Success team for Large Enterprise and Strategic Segments, driving retention and growth. You align leadership and teams with Sprinklr’s mission, foster collaboration across CS, Services, Product, Support, and Sales, and ensure customers realize value from the platform. You own the operating rhythm and empower leaders to achieve bold goals in a fast-paced, global environment. This role combines strategic leadership with hands-on coaching to scale success across regions.

• voluntary healthcare coverage
• paid time off
• Mentoring Program

• Recruit, enable and retain a top-tier regional Success organization
• Coach and develop leaders and Success Managers to exceed goals
• Ensure customers achieve value and success with Sprinklr
• Drive cross-functional collaboration between CS, Services, Product, Support and Sales
• Hands-on involvement with the Sprinklr platform and coaching for optimal outcomes
• Own and execute the team operating rhythm and align local goals with corporate strategy
• Equip teams with tools, information and resources to empower customer success

• 10+ years of experience in B2B SaaS customer success, account management, product management or strategic consulting
• Fluent German
• Proven track record managing enterprise/global customers
• Strong forecasting experience in a SaaS environment
• Experience coaching cross-functional teams and driving strategic outcomes
• Ability to navigate ambiguity in a fast-paced setting and scale a success team
• Executive relationship-building experience across a multinational customer base
• Knowledge of aligning technology platforms with customers' business goals
• Willingness to travel up to 25-30%
• Bachelor’s and/or Master’s degree from a top university

• excellent listening and empathy
• strong collaboration and cross-functional influencing
• growth mindset and continuous learning
• Salesforce (CRM)
• Google Workspace (Docs, Sheets, Slides)
• Customer success software