Implementation and Client Analytics Manager

Responsibilities

• Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services.
• Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments.
• Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle.
• Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems.
• Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth.
• Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes.
• Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization.
• Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact.
• Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders.
• Support development of scalable reporting processes, analytics best practices, and data governance standards.
• Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools.
• Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.

Requirements

• You have a bachelor’s degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field.
• You have experience managing multiple client implementations simultaneously while maintaining exceptional customer service.
• You have experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.
• You are comfortable working with data and reporting tools, including advanced Excel functions and SQL.
• Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred.
• You can interpret complex datasets and present insights clearly to both technical and non-technical audiences.
• You have strong written, verbal, and presentation skills and are comfortable leading client-facing discussions.
• You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• You are a proactive problem solver who enjoys learning new technologies and identifying scalable solutions.
• Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred.
• You are a collaborative partner who works effectively across technical and business teams.
• You are passionate about using data, technology, and student support services to improve educational outcomes.