Medical Account Manager

Stellenbeschreibung:

Manage a portfolio of healthcare providers and act as their main point of contact
Build strong relationships with providers to meet contract and service targets
Focus on medical record collection targets/ KPI's and provider network coverage
Support providers through onboarding, assessment, and ongoing participation in the network
Act as the escalation point for provider issues and resolve blockers to programme requirements
Work closely with internal teams to ensure the provider network meets client needs
Identify and onboard new providers where there are gaps in coverage
Keep provider information accurate and up to date across systems
Support providers with medical record submissions, including Electronic Health Records transfers
Identify recurring provider or client issues and coordinate solutions (e.g. claims, credentialing, site assessments)

Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
Highly proficient in English (written and verbal)
Highly proficient in German
Self-starter, self-driven to deliver results
Proven experience in building strong and effective relationships with medical professionals at medical institutions - including senior management levels
Negotiation, conflict resolution, and presentation skills
Dynamic and creative problem-solving abilities
Own a car and willing to travel

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